“IMPERIAL EMERALD GENERAL TRADING L.L.C SPC” maintains the https://yafafashions.com/ Website (“Site”).
“United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
‘’Visa or MasterCard debit and credit cards in AED will be accepted for payment’’
‘’We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE’’
‘’Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website’’
‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
‘’User is responsible for maintaining the confidentiality of his account’’
Ø CANCELLATION POLICY – The expected time span for reporting the services ordered to be cancelled.
Example: Customer can cancel their order/requested service within 24 hours; refunds will be made back to the payment solution used initially by the customer.
Ø REFUND POLICY – Should also have the below statement:
‘’Refunds will be done only through the Original Mode of Payment. Please allow for up to 45days for the refund transfer to be completed.”
Ø RETURN AND REFUND POLICY – must detail the refund and refund policy clearly on the Website to inform Cardholders of their rights and responsibilities.
EXAMPLE OF RETURN POLICY
We accept returns within 30 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavour to send you another or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.
Ø DELIVERY/SHIPPING POLICY – Disclose how the service/product will reach your customers and should have the following points:
Ø Shipping Policy should mention the process of shipping the items/goods (ex; by courier)
Ø Mention where do you deliver? Local only or Local, international and GCC countries?
Ø The time duration for the shipment to reach the customer (Example below)
Ø Delivery Charge if there is any (Example below)
EXAMPLE OF DELIVERY POLICY
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 1 – 2 working days and from 4 to 10 working Days to Other Countries. Delivery Fees will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.